Service Agreement

Auto Repair Shop
✨
Pain Points Solved: 3 industry-specific problems addressed in this document

Precision Auto Repair

5678 Motor Way
Auto City, ST 54321
Phone: (555) 987-6543 | ASE Certified

Repair Order

RO #24-11-00247

🔧 Innovation: VIN decoder instantly loads vehicle specs. Service history shows previous repairs. Parts availability checker confirms stock before estimate. Digital inspection with photos texted to customer.

🚗 Vehicle Information 🔍 VIN DECODER

← VIN scanned using mobile app camera

🤖 Auto-Decoded Vehicle Information
Year: 2023
Make: Honda
Model: Accord EX-L
Engine: 1.5L Turbo I4
Transmission: CVT Automatic
Mileage: 28,450 miles

📋 Service History ✓ FROM DATABASE

Date Mileage Service Performed Cost Technician
2024-06-15 22,100 Oil change, tire rotation, brake inspection $89.95 Mike R.
2024-01-08 15,800 Oil change, multi-point inspection $65.00 Sarah T.
2023-07-22 8,450 First oil change, fluid top-off $55.00 Mike R.

← Complete service history automatically loaded from shop database

📅 Manufacturer Maintenance Schedule 🔔 REMINDERS

✓
✅ 25,000 Mile Service (Completed)
Oil change, tire rotation, brake inspection - Last done at 22,100 miles
!
⚠️ 30,000 Mile Service (DUE SOON - 1,550 miles)
Oil change, tire rotation, air filter, cabin filter, brake fluid flush, transmission service
35,000 Mile Service (Upcoming - 6,550 miles)
Oil change, tire rotation, multi-point inspection
📲 SMS Reminder Sent: Customer will receive text reminder when 30k service is due. One-tap booking from text message.

🔧 Current Service Request

📸 Digital Vehicle Inspection 📱 PHOTO UPLOAD

✨ Digital Inspection Process: Technician uses tablet to photograph issues. Photos automatically tagged by location. Customer receives SMS with inspection report and photos for approval before work begins.
Item Inspected Status Photos Notes Recommendation
Front Brake Pads ⚠️ URGENT 📸 3 photos 2mm remaining (90% worn) Replace immediately
Front Rotors ⚠️ URGENT 📸 3 photos Scoring and heat marks visible Resurface or replace
Rear Brake Pads ⚠️ MONITOR 📸 2 photos 6mm remaining (40% worn) Good for now, check at next service
Tire Tread Depth ✓ GOOD 📸 4 photos 7/32" all tires Rotate at next service
Fluid Levels ✓ GOOD 📸 1 photo All fluids at proper levels No action needed

🛒 Parts & Labor Estimate ✓ AVAILABILITY CHECK

Part/Service Part # Qty Availability Price Labor Total
Front Brake Pads (OEM) 45022-T2G-A00 1 set ✓ IN STOCK $89.95 $120.00 $209.95
Front Rotors (Pair) 45251-T2G-A01 2 ✓ IN STOCK $145.00 Included $145.00
Brake Fluid Flush - - - $15.00 $45.00 $60.00
Subtotal: $414.95
Shop Supplies (3%): $12.45
Tax (8.5%): $36.33
TOTAL ESTIMATE: $463.73
✅ Parts Confirmed: All parts in stock at our facility. No wait time for ordering. Work can begin immediately upon approval.

📲 Customer Communication 📱 SMS UPDATES

📬 Automated Customer Updates
9:15 AM: "Hi John! Your Honda Accord is checked in. Our technician Mike will start the inspection shortly."
10:30 AM: "Inspection complete! Found urgent brake issue. Tap here to view photos and $463.73 estimate: [LINK]"
10:42 AM: "Estimate approved! We're starting the brake work now. ETA: 2:00 PM"
1:45 PM: "Great news! Your Accord is ready for pickup. Brakes are like new. Total: $463.73 [PAY NOW]"

Customer Authorization

I authorize Precision Auto Repair to perform the above services and agree to pay the estimated amount upon completion.

John Smith
Approved via SMS on 11/2/2025
Customer Signature
Date: 11/2/2025
Time: 10:42 AM
Date & Time

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